Shipping Policy
At Helyx Labs, we aim to process and ship orders quickly, securely, and with clear tracking information whenever available. This Shipping Policy explains our current shipping area, rates, processing times, delivery expectations, and procedures for shipment-related issues.
By placing an order through Helyx Labs, you acknowledge and agree to this Shipping Policy.
U.S. Shipping Only
Helyx Labs currently ships to eligible addresses within the United States only.
International shipping is not currently available.
Orders submitted with an address outside our supported shipping area may be canceled and refunded.
Shipping Rates
Helyx Labs currently offers:
$11.99 Flat-Rate U.S. Shipping
Orders with a qualifying merchandise subtotal over $150 receive FREE standard shipping.
Applicable shipping charges will be displayed during checkout before your order is submitted.
Fast Order Processing
We understand the importance of getting orders on their way quickly.
Helyx Labs aims to process and ship orders within 1–2 business days following successful order and payment confirmation.
Business days are generally Monday through Friday, excluding applicable holidays.
Orders placed on weekends or holidays will generally begin processing on the next business day.
Many orders may ship within 24 hours when placed on a business day; however, 1–2 business days is our standard processing timeframe and 24-hour shipment is not guaranteed.
Processing may occasionally take longer because of unusually high order volume, payment or address verification, inventory issues, severe weather, carrier disruptions, holidays, or other circumstances outside our reasonable control.
Processing Time vs. Delivery Time
Please note that processing time and carrier transit time are separate.
Our 1–2 business day processing timeframe refers to the time required for Helyx Labs to prepare and transfer an order for shipment.
It does not mean that your package will be delivered within 1–2 business days.
Delivery time begins after the applicable shipping carrier receives the package.
Shipping Confirmation & Tracking
When tracking information becomes available, it may be sent to the email address associated with your order.
Please make sure the email address provided during checkout is accurate.
Tracking information may take time to update after a shipping label has been created or a package has been transferred to the carrier.
Estimated Delivery
Delivery times depend on the shipping carrier, destination, weather conditions, holidays, service interruptions, and other circumstances outside the reasonable control of Helyx Labs.
Any delivery date or transit estimate displayed by Helyx Labs or a shipping carrier should be considered an estimate unless expressly stated otherwise.
Carrier delays do not necessarily indicate that a package has been lost.
Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your shipping information before submitting your order.
If you discover an error after placing an order, contact:
Please include your order number and the corrected shipping information.
We will make reasonable efforts to update the address if the order has not yet entered fulfillment or shipped. Once a package has been transferred to a carrier, we may be unable to modify or redirect the shipment.
Damaged Shipments
Please inspect your order promptly after delivery.
If a product arrives with a broken vial or compromised/open cap, contact Helyx Labs within 48 hours of delivery.
Email:
Please provide:
- Your order number
- Clear photographs of the damaged product
- Clear photographs of the shipping packaging
- A brief description of the issue
Please retain the affected product and original packaging while your claim is being reviewed.
Eligible damaged-shipment claims will be handled according to the Helyx Labs Refund Policy.
Incorrect Orders
If you receive a product different from what you ordered, contact Helyxlabs@gmail.com as soon as reasonably possible.
Include your order number and clear photographs of the products received.
Please retain the products and original packaging until your support request has been reviewed.
Lost or Delayed Packages
If tracking information indicates an unusual delay or you believe your shipment may have been lost, contact Helyxlabs@gmail.com with your order number and available tracking information.
Helyx Labs will review the available shipment information and assist with reasonable next steps when possible.
A delayed carrier scan or delivery does not automatically mean that a shipment has been lost or qualify an order for an immediate refund.
Returned or Undeliverable Packages
Packages may be returned to Helyx Labs because of an incorrect or incomplete shipping address, failed delivery attempts, refusal of delivery, carrier restrictions, or other delivery issues.
If your package is returned to Helyx Labs, contact support regarding available options.
Additional shipping charges may apply when reshipment is requested because of incorrect customer-provided shipping information or another circumstance outside the control of Helyx Labs.
Research Use Only
Products sold by Helyx Labs are offered strictly for laboratory research purposes only.
They are not intended for human or veterinary use, consumption, administration, diagnosis, treatment, prevention, or therapeutic applications.
Purchasers must be 21 years of age or older.
Shipping Questions
For questions regarding an order or shipment, contact:
Helyx Labs Support
Helyxlabs@gmail.com
Please include your order number when contacting us regarding an existing order.
Research Use Only · 21+ Purchasers · U.S. Shipping Only